Search FAQs

  • Download App

    Download appropriate app either for your desktop or mobile phone.

  • Follow Device Instructions

    Follow your desktop or mobile phone app instructions to set up and log in to eBooks.

  • Buy or Redeem

    Search for and buy or redeem a code to add your eBook to your shelf.

  • View Shelf

    You will then be able to view your purchased or redeemed eBook on your shelf.

  • Log in or Register

    Follow your desktop or mobile phone app instructions to set up and log in to eBooks.

  • Redeem Code

    Redeem a code to add your eBook to your shelf.

  • View Shelf

    You will then be able to view your purchased or redeemed eBook on your shelf.

  • Q.
    What is an eBook?
    A.

    American Heart Association (AHA) eBooks allow users to read publications on personal computers and mobile devices. Users can read eBooks online or download them for offline reading..

  • Q.
    What is a course digital video?
    A.

    AHA course digital videos are available in streaming/downloadable format and feature the same content as the course DVDs. This format allows instructors to stream course digital videos online or download them on the AHA eBooks Reader app and is an alternative option to DVDs and DVD players. Course digital videos are to be used by AHA instructors teaching courses.

  • Q.
    What are my rights to the content?
    A.

    eBooks
    When you purchase an eBook or redeem an access code, you are obtaining the right to read the content online as well as download it to your own device to be accessed offline. These rights are subject to technology conditions and limitations as well contractual agreements between the AHA and its vendors.


    Digital videos:
    When you purchase a  digital video or redeem an access code, you are obtaining the right to watch the content online or in the AHA eBook Reader App. Your access to purchased digital videos will not expire but new editions of the product will need to be purchased separately. These rights are subject to technology conditions and limitations as well as contractual agreements between the AHA and its vendors.

  • Q.
    If the science in an eBook changes, or if there are updates to the course details before the new edition releases, will I receive updates automatically?
    A.

    Individual AHA eBooks are updated if/when there are major science changes, the course details change, errors occur, or other updates are needed for the edition of the book purchased. Otherwise, supplementary materials with minor changes will be provided. When a new edition of an eBook is officially released, it is considered a new product and the previous edition becomes outdated. You will have to purchase a new edition whenever they become available.

  • Q.
    Can I share my eBooks and course digital videos among multiple users?
    A.

    AHA eBooks and course digital videos are linked to an individual’s eBookstore account. The AHA does not condone the sharing of username/login credentials among multiple users

     

  • Q.
    What is the device limit for eBooks and course digital videos?
    A.

    Your AHA eBookstore account can be logged into a maximum of three devices at once. If you attempt to login into any additional devices, you will be prompted to remove a device from your account. Devices can be managed in the Profile section of the eBookstore under Device List or you can remove devices by logging out on the device you wish to remove. Course digital videos and eBooks are for single users and are intended to be viewed on one device at a time.

  • Q.
    How do I get started and log in to my account?
    A.

    To make a purchase from the AHA eBookstore, you first need to create an account.

    1. Visit the AHA eBookstore to create an account.

    2. If you already have an account with the AHA Instructor Network, simply log in at the top right of the home page.

  • Q.
    How do I purchase an eBook or course digital video on eBooks.Heart.org?
    A.

    1. Select the item you wish to purchase from the Catalog on the home page of the AHA eBookstore and click “Add to Cart.”
    2. Enter billing information and complete purchase.
    3. Once the item is purchased, it will become available on your Shelf.

  • Q.
    How do I redeem an access code?
    A.

    1. To redeem a code, you must have already purchased an access code from an AHA distributor or have been assigned one from your Training Center.
    2. At the top left of the home page, enter your access code where it says, “Enter Access Code.” If the code is correct, you will be notified that it is accepted and then have the option to view your content online.
    3. Once the access code is redeemed, the eBook or course digital video will become available on your Shelf.

  • Q.
    How do I access my purchased eBook or course digital video?
    A.
    eBooks can be accessed 3 ways:
    1. Online by using a computer or mobile device’s browser on eBooks.Heart.org. 
    2. Using the AHA eBook Reader app for iOS or Android (you must first download the app on your device).
    3. Using the AHA eBook Reader app on your desktop computer (you must first download the app on your computer).
     
    Course digital videos can be accessed 2 ways:
    1. Online by using a computer or mobile device’s browser on eBooks.Heart.org (Internet Explorer, Google Chrome, etc.).
    2. In the AHA eBook Reader App, once downloaded.
     
    Note: To view streaming videos, internet connection is required.
  • Q.
    How do I purchase from a distributor?
    A.

    Access codes can be purchased from authorized AHA distributors. A list of US distributors can be found on the Purchase Options page on CPR.Heart.org. For international purchases please visit International.Heart.org for a list of international distributors.

  • Q.
    How do I read AHA eBooks?
    A.

    Full details for downloading and reading an eBook can be found in the Step-by-Step Instructions in the Help section on the eBookstore.

  • Q.
    What can I do with my eBook?
    A.

    In addition to reading and downloading, you can:

    1. Search: AHA eBooks are searchable; you can search within a book or across your eBook library.

    2. Customize: You can highlight text on the screen, bookmark pages, or add notes throughout the eBook.

    3. Easily navigate: In addition to accessing eBooks from your library, you can access your notes, bookmarks, and highlights, which become part of your dashboard and quick links.

  • Q.
    Can I print my eBook?
    A.

    No. AHA eBooks and their pages cannot be printed.

    Note: For instructors outside the United States and Canada, printable Lesson Plans are included with the purchase of your international Instructor Manual (a downloadable PDF). The printable Lesson Plans provide an option for those instructors who prefer printed material during class instruction. 

  • Q.
    How do I access the student supplementary materials for a course?
    A.

    You’ll find a code below the acknowledgements section (in the front of your course manual) to access the student supplementary materials for your course.

  • Q.
    Are institutional subscriptions available for libraries?
    A.

    Yes. AHA eBooks has Institutional Subscriptions available for libraries. Visit https://eaccess.heart.org for more information. Streaming videos are not included in institutional libraries.

  • Q.
    How do I watch course digital videos?
    A.

    Full details on course digital videos can be found in the Step-by-Step Instructions in the FAQ section on the eBookstore.

  • Q.
    What can I do with my course digital videos?
    A.

    Course digital videos have the following functions:
    1. Search: Streaming or downloaded videos have searchable playlists to easily access certain parts of the course video.
    2. Select a course option: You can access the course selection drop-down menu to easily access different courses including Instructor-Led and HeartCode.
    3. Easily navigate: Manually advance to the next video, easily return to the previous video to review, or scroll through the playlist to select certain videos.

     

  • Q.
    Can I download my course digital videos?
    A.

    Yes, course digital videos can be downloaded and played from the AHA eBook Reader App.

  • Q.
    What is the return policy on an eBook or course digital video?
    A.

    As with all electronic AHA products, eBooks and course digital videos cannot be returned. Once the item is purchased, the sale is considered complete and final.

    Note: If you did not purchase your eBook or course digital video through this site (eBooks.Heart.org), you must speak directly with the distributor or training center you purchased it from.

  • Q.
    How do I find assistance locating AHA CPR & First Aid provider courses?
    A.

    Please contact the customer service center at 1-877-AHA-4CPR or 1-877-242-4277. You may also use the AHA Find A Course Tool to locate a US Training Center offering these courses near you.

     

    For assistance locating an AHA CPR & First Aid provider course outside of the United States, please go to the ECC Global Connector.

  • Q.
    What types of files are eBooks and course digital videos and what are their restrictions?
    A.

    Additional information about AHA eBooks:
    1. AHA eBooks are encrypted PDF/ePub2 files.
    2. AHA course digital videos are .mp4 files.
    3. You can download eBooks to the AHA eBook Reader app on your personal computer for offline viewing (PC or Mac). You cannot use a third-party application to read AHA eBooks.
    4. AHA eBooks cannot be printed.
    5. eBooks purchased through the AHA eBookstore cannot be read on Apple’s iBook app or any other third-party readers (e.g. Kindle, Barnes and Noble eReader, Stanza, Mobipocket Reader, Microsoft Reader). They must be accessed through the AHA eBook Reader app or online.
    6. eBooks and course digital videos purchased on the AHA eBookstore cannot be copied to a flash drive.

  • Q.
    What platforms support eBooks and course digital videos?
    A.

    Online browsers:
    1. Chrome – Version 70 and above
    2. Firefox – Version 65 and above
    3. Safari – Version 12 and above
    4. Internet Explorer – Version 11 and above
    5. iOS device browsers – Version 11 and above
    6. Android device browsers – Version 9.0 and above


    iOS App:
    AHA eBook Reader app can be installed on iPhones and iPads with iOS version 11 and above.


    Android App:
    AHA eBook Reader app can be installed on tablets and smartphones with Androids OS version 9.0 and above.


    Mac App:
    AHA eBook Reader app can be installed macOS version 10.12 Sierra and above.


    Note: To ensure the best website and app functionality, please make sure to use the most recent browser version or operating system. The website and app may be accessed on older versions, but functionality may not be optimal.

  • Q.
    E-mail Support
    A.

    AHA eBooks Technical Support:
    AHA.support@ipublishcentral.com

     

  • Q.
    Phone Support (Provided in English)
    A.

    Phone Support (Provided in English)
    Call: +1-646-493-4767
    8 AM to 6 PM CST, Monday–Friday


    If you are unable to reach a technical support representative, please leave a voicemail with your name, your username/registered email address, and the name of the eBook, along with a brief message about your concern, and we will contact you as soon as possible.

  • Q.
    Chat Support
    A.

    Live chat support is available during the following times:
    8 AM to 6 PM CST, Monday–Friday


    Look for the “Chat Now” tab on the bottom right corner for live agent availability. Live chat works better if you are on a computer; chat can get disconnected if you are on a mobile device because of connectivity.


    If you are unable to reach a technical support representative, please write an email to the above email address with your registered username and email address along with a brief message about your concern and any other details/screenshots that you can provide.