Search FAQs

  • Download App

    Download appropriate app either for your desktop or mobile phone.

  • Follow Device Instructions

    Follow your desktop or mobile phone app instructions to set up and log in to eBooks.

  • Buy or Redeem

    Search for and buy or redeem a code to add your eBook to your bookshelf.

  • View Bookshelf

    You will then be able to view your purchased or redeemed eBook on your bookshelf.

  • Log in or Register

    Follow your desktop or mobile phone app instructions to set up and log in to eBooks.

  • Redeem Code

    Redeem a code to add your eBook to your bookshelf.

  • View Bookshelf

    You will then be able to view your purchased or redeemed eBook on your bookshelf.

  • Q.
    Can I share my eBooks among multiple users?
    A.

    The AHA does not condone the sharing of username/login credentials among multiple users. You are allowed to download and access eBooks on a total of 3 devices. If you exceed 3 devices, you will receive the error message “Maximum device limit exceeded.”

     

  • Q.
    If the science in an eBook changes, or if there are updates to the course details, will I receive updates automatically?
    A.

    Individual AHA eBooks are updated if/when the science changes, the course details change, errors occur, or other updates are needed. A notification of the change will be posted to a user’s account, and the user will be prompted to re-download the eBook to view the updated version.

  • Q.
    What are my rights to the content?
    A.

    When you purchase an eBook or redeem an access code, you are obtaining the right to read the content online as well as download it to your own device to be accessed offline. These rights are subject to technology conditions and limitations as well contractual agreements between the AHA and its vendors.

  • Q.
    Can I read my eBook right away?
    A.

    Yes! AHA eBooks are available instantly once purchased, with no wait time for shipping or other delays.

  • Q.
    Can I view a sample eBook? Can I share that with someone else?
    A.

    All AHA eBooks have sample pages available through the iPublish ViewInside feature on the eBooks details page. Simply click on the title that you are interested in from the catalog, and when you are on that eBook details page, click the ViewInside button below the title for a free preview.

  • Q.
    What is an eBook?
    A.

    American Heart Association (AHA) eBooks allow users to read publications on personal computers and mobile devices. Users can read eBooks online or download them for offline reading. You are paying for perpetual (for 100 years) access to a digital copy of an AHA-published book.​

  • Q.
    How do I find assistance locating AHA CPR & First Aid provider courses?
    A.

    Please contact the customer service center at 1-877-AHA-4CPR or 1-877-242-4277. You may also use the AHA Find A Course Tool to locate a US Training Center offering these courses near you.

     

    For assistance locating an AHA CPR & First Aid provider course outside of the United States, please go to the ECC Global Connector.

  • Q.
    Purchasing an eBook
    A.

    Steps to purchase an eBook
    ​1. Select an eBook from the eBooks Catalog and click “Add to Cart.”
    2. Enter billing information and complete purchase.
    3. Once the eBook is purchased, it will become available on your Bookshelf.​

  • Q.
    Getting Started and Logging in To Your Account
    A.

    To make a purchase from the AHA eBookstore, you first need to create an account.

    1. Click here to create an account.
    2. If you already have an account with the AHA Instructor Network, simply log in at the top right of the home page.
  • Q.
    Are institutional subscriptions available for libraries?
    A.

    Yes. AHA eBooks has Institutional Subscriptions available for libraries. Visit ahainst.ipublishcentral.com for more information.

  • Q.
    Redeeming an Access Code
    A.
    1. At the top left of the home page, enter your access code where it says “Enter eBook Code.” If the code is correct, you will be notified that it is accepted and then have the option to read your eBook online or download the reader to read it offline.
    2. Once the access code is redeemed, the eBook will become available on your Bookshelf.
  • Q.
    What is the return policy on an eBook?
    A.

    As with all electronic AHA products, eBooks cannot be returned. Once the eBook is purchased, the sale is considered complete and final.

    Note: If you did not purchase your eBook through this site (eBooks.Heart.org), you must speak directly with the distributor or training center you purchased it from to redeem your eBook.

  • Q.
    Accessing your purchased eBook
    A.

    You can access your eBook(s) 4 ways:

    1. Online by using a computer’s Web browser (Internet Explorer, Google Chrome, etc)
    2. Online by using a tablet’s Web browser (Safari, Google Chrome, etc)
    3. Offline by using a tablet app (you must first download the app on your device)
    4. Offline by using the iPublishCentral Reader application on your desktop computer (you must first download the app)

    Click the “Download and Reading Instructions” button on this website’s home page for step-by-step guides to access your eBook(s).

  • Q.
    How do I access the student supplementary materials for a course?
    A.

    You’ll find a code below the acknowledgements section (in the front of your course manual) to access the student supplementary materials for your course.

  • Q.
    Can I print my eBook?
    A.

    No. AHA eBooks and their pages cannot be printed.

    Note: For instructors outside the United States and Canada, printable Lesson Plans are included with the purchase of your international Instructor Manual (a downloadable PDF). The printable Lesson Plans provide an option for those instructors who prefer to have printed material during class instruction.

  • Q.
    What can I do with my eBook?
    A.

    In addition to reading and downloading, you can

    • Search: AHA eBooks are searchable; you can search within a book or across your eBook library
    • Customize: You can highlight text on the screen, bookmark pages, or add notes throughout the eBook
    • Easily navigate: In addition to accessing eBooks from your library, you can access your notes, bookmarks, and highlights, which become part of your dashboard and quick links

     

  • Q.
    Technical Requirements
    A.

    AHA eBook Formats

    Hardware Technical Requirements
     

    AHA eBooks are encrypted PDF/ePub2 files.


    You can download eBooks to the iPublishCentral Reader on your personal computer (PC or Mac).
    eBooks purchased on the AHA eBookstore cannot be downloaded as a file, and you cannot use a third-party application to read AHA eBooks.


    AHA eBooks cannot be downloaded or copied to a flash drive.
     

    AHA eBooks cannot be printed.
     

    eBooks purchased through the AHA eBookstore cannot be read on Apple’s iBook app or any other third-party readers (e.g. Kindle, Barnes and Noble eReader, Stanza, Mobipocket Reader, Microsoft Reader). They must be accessed through the AHA eBooks app, iPublishCentral Reader, or online.

     

  • Q.
    Platform Support
    A.

    Online Browsers:

    • Chrome – Version 42 and above
    • Firefox – Version 37 and above
    • Safari – Version 8 and above
    • Internet Explorer – Version 11 and above
    • iOS device browsers – Version 8.1 and above
    • Android device browsers – Version 4.4 and above


    iOS App:
    AHA eBooks app can be installed on iPhones and iPads with iOS version 8.1 and above.


    Android App:
    AHA eBooks app can be installed on tablets and smartphones with Androids OS version 5.0 and above.

  • Q.
    E-mail Support
    A.

    AHA eBooks Technical Support:
    AHA.support@ipublishcentral.com


    Phone Support (Provided in English)
    Call: +1-917-310-2074
    8 AM to 6 PM CST, Monday–Friday


    If you are unable to reach a technical support representative, please leave a voicemail with your name, your username/registered email address, and the name of the eBook, along with a brief message about your concern, and we will contact you as soon as possible.

  • Q.
    Chat Support
    A.

    Live chat support is available during the following times:
    8 AM to 6 PM CST, Monday–Friday


    Look for the “Chat Now” tab on the bottom right corner for live agent availability. Live chat works better if you are on a computer; chat can get disconnected if you are on a mobile device because of connectivity.


    If you are unable to reach a technical support representative, please write an email to the above email address with your registered username and email address along with a brief message about your concern and any other details/screenshots that you can provide.